We Do It
OptiCall's solutions for handling your new Refractive calls.We Show You How
We develop your phone skills to their true potential.RefracTRAK™
Refractive Patient Tracking Systems.Mystery Shop
How is your practice doing?
Most practices are losing over 30% of their new patient refractive calls and don’t even know it.
Ace Calculator
Often Perception does not match reality. Being overwhelmingly busy, does not necessarily correlate with the delivery of good customer service, optimizing lead generation, and maximizing surgical volume from your phone lines. ACE has been responsible for elevating staff morale, increasing lead capture and surgical volume, and allowing administrators the luxury and benefits that come with excellent phone handling.
With OptiCall’s ACE program we’ll empower you to teach your entire staff how to make a great first impression on every call. With ACE you can also be confident that lost leads will be a thing of the past. Our experience of taking over one million refractive calls and still counting, for practices across the country, can soon be put to work for you.
OptiCall’s ACE Program can help your staff take better calls. The“ACE” program or “Actual Consumer Experience,” records and reviews your calls, providing you with the ability to easily and quickly monitor staff handling of your own “real patient” calls. Plans start as low as $995 a month. There’s much more to the “ACE” program than just that…
- An on-sight visit will help with the initial implementation of our program.
- Guidebooks for program implementation will be provided.
- Administrative level coaching and development techniques will be provided throughout.
- Weekly reports are delivered which a focus on quality assurance and development.
- You will have access to your recorded and reviewed calls for effective staff training.
- A stream of valuable marketing data is also provided that may help guide your future decisions.
How can you know if OptiCall’s ACE Program is right for you, or more simply, that you can use our help? Find out for yourself with no obligation!
It all starts with a Complimentary Mystery Shop.
- OptiCall will place 5 recorded secret shop calls to your practice.
- Our evaluation will provide a detailed report showing areas of opportunity.
- Suggestions and solutions will be provided
