Most practices are losing over 30% of their new patient refractive calls and don’t even know it.

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Often Perception does not match reality. Being overwhelmingly busy does not necessarily correlate with the delivery of good customer service, optimizing lead generation, and maximizing surgical volume from phone lines. With OptiCall’s services, you are sure to make a great first impression on every call. With OptiCall, you can also be confident that “lost leads” will be a thing of the past. Along with our service, we also provide a valuable stream of real marketing data and information that can be helpful in decision making.

OptiCall’s proven logical progression system has been responsible for increasing surgical volume for refractive practices across the country for over eight years. Our service allows administrators the luxury of worry free phone handling, and allows staff more time to perform better in-house customer service. Our experience with taking over one million refractive calls and still counting can soon be put to work for you.  

OptiCall’s highly trained Refractive Counselors are available to take your refractive calls. With a variety of coverage plans to suit your needs, whenever you need us, we’ve got your calls covered!!

• Overflow for your existing Refractive team
• M-F business hours
• M-F plus weekend hours
• Evening and Weekends
• Combine ACE with evenings and weekends, or our other programs if you desire

Does your team really need OptiCall’s help?

Find out for yourself with no obligation. It all starts with a Complimentary Mystery Shop.

• OptiCall will place 5 recorded secret shop calls to your practice.
• Our assessment will provide a detailed report showing areas of opportunity.
• Suggestions and solutions will be provided.

 Click here to request a mystery shop.