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OptiCall's solutions for handling your new Refractive calls.We Show You How
We develop your phone skills to their true potential.RefracTRAK™
Refractive Patient Tracking Systems.Mystery Shop
How is your practice doing?
OptiCall’s RefracTRAK™
Is an all encompassing web based tool that elevates the process of Lasik Customer Relationship Management to a new standard. RefracTrak requires no downloading, is remarkably cost effective, and is easy to use.
RefracTrak draws upon the insight and knowledge from years of experience taking over 1 million REAL REFRACTIVE CALLS. From scripting format and record creation on the initial call, to scheduling, automated contact follow up, and report formulation, RefracTrak is certain to surpass your needs.
Our “Logical Progression” scripting will guide your counselors through every call as they create both records and schedule. With complete tracking of ALL the variables, RefracTrak by OptiCall Inc. will deliver a clear picture of your outcome…as you like it…anytime.
What does RefracTRAK™ do?
- Delivers your conversion rates, including call to consult ratios, no shows, and Sx volume. It will report daily who to call back and for what…every day…easily or automatically as you choose.
- Provides nationwide statistics for comparison with your own outcome…easily or automatically as you choose.
- Reports, Report, Reports…at your fingertips anytime…most any parameter you can think of…easily or automatically as you choose.
- Interactive Call Scripting prompts your staff to deliver correct information while documenting the call. All calls are recorded for Call Handling review.
- Thrive on multiple levels with RefracTrak by OptiCall Inc., as our system helps find true areas of opportunity that could benefit your practice.
Experience RefracTRAK™, with a live online demo by calling 888.855.5177.
Soon you may experience true peace of mind.
